jilibee Responsible Gaming
At jilibee, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming commitment is built for every Filipino player — because your wellbeing matters more than any bet.
Gaming is entertainment. Please play responsibly and within your means.
Gaming That Puts You First
jilibee is committed to providing a safe and enjoyable gaming environment for all players in the Philippines. We understand that while most players engage with our platform purely for entertainment, some individuals may develop unhealthy patterns that can affect their daily lives and relationships. Our responsible gaming programme is designed to give every player the tools, information, and support they need to stay in control at all times. We actively encourage all Filipino players to set personal limits before they start playing, and to treatgaming as a form of entertainment, not a way to earn income or solve financial problems. If you ever feel that your gaming habits are becoming difficult to manage, we encourage you to reach out to our support team or use the self-exclusion tools available in your account settings.
Responsible gaming is a shared responsibility between the platform and the player. jilibee provides deposit limits, session time reminders, and self-exclusion options to help you maintain healthy habits. We also work to ensure that our platform is never accessible to minors, and we take all reports of underage access seriously. Our team regularly reviews player activity to identify signs of problem gambling and to offer timely assistance where needed. We believe that a well-informed player is an empowered player, and we are committed to keeping you informed every step of the way.
Stay in Control — Your Way
Deposit Limits
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. This tool helps you stick to a budget you are comfortable with and prevents impulsive top-ups during a losing streak. Adjusting your limit downward takes effect immediately, while increases require a short cooling-off period for your protection.
Session Time Reminders
Enable session time alerts so you receive a notification after a set period of play. It is easy to lose track of time when you are engaged in a game, and these reminders help you step back and reassess. You can set reminders for 30 minutes, one hour, or any custom interval that suits your routine. Taking regular breaks is one of the most effective habits for keeping gaming enjoyable and sustainable over the long term.
Self-Exclusion
If you feel you need a longer break, our self-exclusion feature allows you to suspend your account for a chosen period — from a few days up to a permanent closure. During a self-exclusion period, you will not be able to log in, deposit, or place bets. We will also suppress any promotional communications to your registered contact details. To activate self-exclusion, visit your account settings or contact our support team directly.
Activity History
Your full transaction and gaming history is available in your account dashboard at any time. Reviewing your activity regularly is a healthy habit that helps you understand your spending patterns and identify any changes in your behaviour. Transparency about your own gaming history is one of the most powerful tools for staying in control. We make this data easy to access and read so you can make informed decisions about your play.
Underage Protection
jilibee strictly enforces a minimum age of 21 years in compliance with Philippine gaming regulations. All new accounts are subject to identity verification, and we reserve the right to request additional documentation at any time. If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent unauthorised access. Any account found to belong to a minor will be immediately closed and all funds returned.
Support Access
Our customer support team is available around the clock to assist with any responsible gaming concern. Whether you need help activating a limit, understanding your options, or simply want to talk through a concern, we are here without judgement. You can reach us through the live chat feature in your account or by emailing us at the address listed in the footer of this page. All responsible gaming requests are handled with complete confidentiality and care.
Know When to Step Back
Problem gambling can develop gradually and is not always easy to recognise in yourself. Being aware of the early warning signs is the first step toward getting help. If you notice any of the following patterns in your own behaviour, we encourage you to use our self-exclusion tools or speak with a professional counsellor.
- Spending more money on gaming than you originally planned or can afford
- Chasing losses by placing larger bets to try to win back what you have lost
- Feeling restless, irritable, or anxious when you are not able to play
- Neglecting work, school, family, or personal responsibilities because of gaming
- Borrowing money or selling possessions to fund your gaming activity
- Hiding your gaming activity from friends or family members
- Feeling that gaming is the only way to relax or escape from stress
You Are Not Alone
If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. Reaching out is a sign of strength, and early intervention makes a significant difference in recovery outcomes.
Philippine Amusement and Gaming Corporation (PAGCOR)
PAGCOR oversees responsible gaming initiatives across the Philippines and provides resources for players who need assistance. Visit the official PAGCOR website for guidance on problem gambling support programmes available in your area.
National Center for Mental Health (NCMH)
The NCMH offers mental health support services across the Philippines, including counselling for behavioural issues such as problem gambling. Their crisis hotline is available to anyone who needs immediate assistance or guidance.
jilibee Support Team
Our dedicated support team can help you activate account controls, initiate self-exclusion, or simply point you toward the right resources. Contact us at [email protected] — all responsible gaming enquiries are treated with full confidentiality.
Play Responsibly with jilibee
Gaming is at its best when it stays fun. Set your limits, know your boundaries, and enjoy the experience. If you have questions about our responsible gaming tools, our FAQ page has quick answers ready for you.