jilibee Privacy Policy

1. Information We Collect

When you register and use the jilibee platform, we collect certain personal information that is necessary to provide our services. This includes your full name, date of birth, email address, mobile number, and government-issued identification details required for age and identity verification. We also collect financial informationsuch as deposit and withdrawal records, payment method details, and transaction history, which are needed to process your financial requests securely. Additionally, we collect technical data such as your IP address, device type, browser information, and session logs to help us maintain platform security and improve your experience. All information collected is stored securely and accessed only by authorised personnel with a legitimate need to do so.

2. How We Use Your Information

The personal information you provide is used primarily to create and manage your jilibee account, verify your identity, and process deposits and withdrawals in Philippine Pesos. We also use your data to communicate important account updates, promotional offers you have opted into, and security alerts relevant to your account activity. Your information helps us comply with applicable Philippine laws and regulations, including anti-money laundering requirements and responsible gaming obligations. We may use aggregated, anonymised data for internal analytics to improve our platform features and user experience. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Cookies and Tracking Technologies

jilibee uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players interact with our platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand which features are most useful so we can continue improving the experience for Filipino players. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect platform functionality. We do not use tracking technologies to build advertising profiles or share your browsing behaviour with external advertising networks.

4. Data Sharing and Disclosure

We share your personal information only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and customer support tools — all of whom are bound by strict confidentiality agreements. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change. We do not share your personal data with any third party for independent marketing or profiling purposes. Any third-party service providers we engage are required to handle your data in a manner consistent with this Privacy Policy.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive financial data is handled in accordance with applicable payment security standards. Access to personal data within our organisation is restricted to employees and contractors who require it to perform their job functions. We conduct regular security reviews and vulnerability assessments to ensure our systems remain protected against emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws.

6. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be retained for a minimum period as required by Philippine anti-money laundering regulations. If you request the closure of your account, we will deactivate it promptly and delete or anonymise your personal data where we are not legally required to retain it. You may request a copy of the personal data we hold about you at any time by contacting our support team. We will respond to all data access and deletion requests within a reasonable timeframe in accordance with applicable law.

7. Your Rights

As a player on the jilibee platform, you have the right to access, correct, or request deletion of the personal information we hold about you. You may also object to certain types of data processing or request that we restrict how we use your data in specific circumstances. If you have provided consent for optional data processing activities such as marketing communications, you may withdraw that consent at any time without affecting the lawfulness of prior processing. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We are committed to responding to all privacy-related requests promptly and transparently.

8. Children's Privacy

The jilibee platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately close the account and delete the associated data. Parents or guardians who believe their child may have accessed our platform are encouraged to contact our support team immediately. We take the protection of minors very seriously and cooperate fully with any investigation related to underage access.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will notify registered players through the platform or via email before the changes take effect. The date of the most recent update is displayed at the top of this page for your reference. Continued use of the jilibee platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.